Frequently asked questions
How involved will the client or designer be in the design process?
As much as they like. We’re flexible—clients can be hands-on or hands-off, and designers can lead the creative while we support technically and logistically.
Process:
Initial Consultation: Understanding the project scope and client/designer needs
Product Discovery: Walkthrough of our experience centre and digital catalog
Curation & Recommendations: Material and product suggestions tailored to the design brief
Custom Design & Sampling: Customizations, finishes, and samples are shared for approval
Quotations & Timelines: Detailed quotation, lead time, and payment terms
Production Coordination: Order placement, vendor coordination, and QC
Delivery & Execution: On-site delivery, installation, and follow-through
Post-Delivery Support: Care guidelines and service assistance