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Frequently asked questions
Design and Execution
Supply
Terms and Conditions
How involved will the client or designer be in the design process?
As much as they like. We’re flexible—clients can be hands-on or hands-off, and designers can lead the creative while we support technically and logistically.
Process:
1. Initial Consultation: Understanding the project scope and client/designer needs
2. Product Discovery: Walkthrough of our experience centre and digital catalog
3. Curation & Recommendations: Material and product suggestions tailored to the design brief
4. Custom Design & Sampling: Customizations, finishes, and samples are shared for approval
5. Quotations & Timelines: Detailed quotation, lead time, and payment terms
6. Production Coordination: Order placement, vendor coordination, and QC
7. Delivery & Execution: On-site delivery, installation, and follow-through
8. Post-Delivery Support: Care guidelines and service assistance
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