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Frequently asked questions
Design and Execution
Supply
Terms and Conditions
How involved will the client or designer be in the design process?
As much as they like. We’re flexible—clients can be hands-on or hands-off, and designers can lead the creative while we support technically and logistically.
Process:
Initial Consultation: Understanding the project scope and client/designer needs
Product Discovery: Walkthrough of our experience centre and digital catalog
Curation & Recommendations: Material and product suggestions tailored to the design brief
Custom Design & Sampling: Customizations, finishes, and samples are shared for approval
Quotations & Timelines: Detailed quotation, lead time, and payment terms
Production Coordination: Order placement, vendor coordination, and QC
Delivery & Execution: On-site delivery, installation, and follow-through
Post-Delivery Support: Care guidelines and service assistance
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